TeleTech Selected by a Premier Nonprofit Organization to Deliver Revenue Generation and Customer Experience Solutions

Published on Wednesday, 30 November 2011 08:16 Written by TradersHuddle Staff

DENVER-( Business Wire )-

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of strategic and technology-enabled business process outsourcing solutions that drive commerce and lifetime customer value, has been selected by a premier nonprofit organization to deliver centralized services for its nationwide health and safety program.

Driven by its ongoing mission to provide training services to millions of people, the organization’s goals are to centralize customer management operations, develop program consistency and reduce administrative costs across its local chapters while increasing revenue. The long-term, multimillion dollar partnership with TeleTech will enhance and enable centralized support functions, including data entry, customer management, process improvement and revenue generation. TeleTech is known for pairing its leading-edge technology and global footprint with experienced associates to meet clients’ rapidly changing needs in the face of competition, evolving markets and heightened customer expectations.

TeleTech was chosen for its business process expertise, time-to-market and proven ability to deliver exceptional customer satisfaction while improving overall efficiency. TeleTech will provide customer management and revenue generation strategies, including:

• Customer experience solutions to maximize the organization’s commitment to help local communities.
• Revenue generation to increase the organizations available funding.
• Operational consistency to better deliver health and safety training programs for the hundreds of local chapters supported through the program. Regionally dispersed operations will be centralized for more effective and consistent customer service to more than 15 million enrollees.

“TeleTech brings together our global hosted technology solutions and exceptionally experienced workforce to deliver an efficient, centralized resource with consistency and cost savings – all critical to this organization and the communities it helps,” said Kamesh Somanchi, healthcare industry leader for TeleTech. “For nearly three decades, companies across the globe count on TeleTech for our expertise in customer care and revenue generation, making us a perfect fit to serve this global leader’s business unit.”

TeleTech regularly enables continuous, reliable operations on behalf of clients by maintaining customer, employee and volunteer communications, and ensuring secure access to systems, data and processes. Whether capitalizing on new market opportunities or responding to a crisis or competitive threat, the world’s biggest organizations turn to TeleTech for timely, impactful solutions.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

TeleTechInvestor ContactKaren Breen, 303-397-8592orMedia ContactJeanna Blatt, 303-397-8507