TeleTech Resells Salesforce Service Cloud

Published on Tuesday, 13 December 2011 08:13 Written by TradersHuddle Staff

DENVER-( Business Wire )-

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of strategic and technology-enabled business process outsourcing solutions that drive commerce and lifetime customer value, today announced the expansion of its technology and consulting capabilities through a partnership with salesforce.com, to resell Salesforce Service Cloud.

TeleTech has combined its integrated hosted contact center technology and advanced professional services together with salesforce.com’s industry-leading cloud platform. TeleTech delivers technology-enabled solutions for many of the world’s Global 1000 companies.

“The world’s best brands place the customer at the center of their business strategy, and they need the right people, technology and applications to execute,” said Carol Kline, chief information officer, TeleTech. “But in today’s complex – and often siloed – environment, companies also need advisors and partners who have the operational experience to integrate and execute. This partnership pairs TeleTech’s customer experience management and hosted solutions expertise with salesforce.com’s leading enterprise cloud applications to revolutionize the way our clients sell to, and serve, their customers.”

The Service Cloud enables companies to deliver customer service for the social enterprise. When customers want service or an answer to a question, they increasingly look to the social web. With the Service Cloud, companies can meet customers wherever they are—including social networks such as Facebook and Twitter. Agents also benefit from Salesforce Chatter, the private employee social network that helps them collaborate with experts across the company to resolve cases more quickly. More than 17,000 companies have deployed the Service Cloud to delight their customers and close the gap between their call center agents and where their customers live on the social web.

TeleTech has a team of certified salesforce.com professionals across multiple skill areas. The company is an authorized reseller of numerous salesforce.com products including; Sales Cloud, Service Cloud, Jigsaw, Force.com and Database.com. For more information on TeleTech’s integrated solutions, visit www.TeleTech.com.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped some of the world’s most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

Salesforce is a trademark of salesforce.com, inc.

TeleTechInvestor ContactKaren Breen, 303-397-8592orMedia ContactJeanna Blatt, 303-397-8507