TeleTech Chosen by Top Social Shopping Retailer to Help Drive Triple-Digit Growth with Enhanced Customer Experience

Published on Thursday, 05 January 2012 08:16 Written by TradersHuddle Staff

DENVER-( Business Wire )-

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of transformational customer experience strategy, technology and business process outsourcing solutions, has been selected by a popular social shopping brand named to Inc. Magazine’s 2011 list of “500 Fastest-Growing Companies” to support its exponential growth through an improved customer experience.

The fast-growing social shopping company, with its popular boutique-style selling concept and exclusive line of accessories, generated sales of over $100 million in 2010. Faced with increased customer demand and a vision of becoming a billion dollar business, the company recognized that its in-house customer care services were insufficient to support its aggressive growth strategy. To achieve their goals, they needed a global partner who could scale with their changing requirements, provide robust and flexible technology and create an exceptional customer experience that would increase brand loyalty.

To power their unprecedented global growth, the company chose TeleTech because of its reputation for driving increases in customer lifetime value through superior sales and customer management services. As a strategic partner, TeleTech will create and implement an integrated solution using its cutting edge technology infrastructure to facilitate growth while allowing the company to remain true to the client’s core brand promise of best-in-class e-commerce, social media and personal service for each customer.

TeleTech will provide the following services as part of their integrated approach:

• Technology: A seamless, on-demand solution that responds to fluctuations in customer demand will be built on TeleTech’s private cloud that supports secure, scalable customer response and staffing models such as flexible interactive voice response and TeleTech@Home.
• People: A team of care experience associates trained to deliver personalized customer interactions that strengthen brand affinity and loyalty.
• Integrated Multichannel Design: A flexible social customer relationship management (CRM) system that enables collaboration between customers and the company’s stylists across a variety of channels, including voice, chat, self-help and e-mail.

“Today's products commoditize quickly. Successful companies know that their service experience defines their brand, and ultimately, their success,” said Judi Hand, TeleTech executive vice president and chief sales officer. “This top retailer is already well ahead of the competition in creating a one-of-a-kind social retail experience, and now they’re counting on TeleTech to help deliver a consistently top-notch customer service experience that can be maintained in a time of explosive growth.”

TeleTech delivers integrated technology and customer experience solutions to many of the top retail brands around the world. Working as a business partner focused on building long-term customer value, TeleTech provides successful – and growing – companies with a competitive edge in the fast-moving retail industry.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

TeleTechInvestor Contact:Karen Breen, 303-397-8592orMedia Contact:Jeanna Blatt, 303-397-8507