TeleTech Partners with Satmetrix to Activate Net Promoter Score® for Clients

Published on Thursday, 02 February 2012 22:10 Written by TradersHuddle Staff

DENVER-( Business Wire )-

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of transformational customer experience strategy, technology and business process outsourcing (BPO) solutions, today announced it has entered into an exclusive relationship with Satmetrix, a leading provider of customer experience software, to integrate its Net Promoter methodology and technology into TeleTech’s portfolio of customer experience products and services.

Through this relationship with Satmetrix, TeleTech becomes the only global BPO provider with Net Promoter methodology available within its customer experience solutions. The integration of TeleTech’s technology-enabled services with Satmetrix software will enable clients to operationalize interaction strategies at the point of customer contact to improve the service experience. This innovative approach to integrating software with services will provide a platform for clients to create promoters and reduce detractors in real time. To ensure the effectiveness of the program, TeleTech also plans to incorporate Satmetrix’s Net Promoter Service Certification into its global training curriculum.

“We are delighted to welcome Satmetrix to the growing family of TeleTech partners,” noted Ken Tuchman, Chairman and CEO of TeleTech. “Net Promoter has become the proven industry standard for measuring the quality of the customer experience. By building the Net Promoter methodology into our solution on the front lines, we will help our clients proactively take action and create more positive interactions that will ultimately increase loyalty, word of mouth advocacy and shareholder value.”

Richard Owen, chief executive officer, Satmetrix, said: "We are delighted to partner with TeleTech, a company that has had improving the customer experience at the heart of its service proposition for over three decades. Our combined capability will enable TeleTech clients to drive sustainable growth by creating advocate customers."

To promote the relationship, TeleTech is participating in several sessions at the Net Promoter 2.0 conference in San Francisco on February 3, 2012. TeleTech’s Chief Marketing Officer, Mark Grindeland, will present the keynote titled “Valuing the Social Customer.” TeleTech client, Barry Marsh, Director of Technical Solution, Customer Care at Logitech, and Colleen Ritchie, Vice President of Operations for TeleTech will present “When the Sum is Greater Than Its Parts.”

ABOUT TELETECH

For 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

ABOUT SATMETRIX

Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, its applications deliver full process support to help companies reduce customer churn, mobilize loyal promoters, generate more powerful insights and drive customer obsession through accountability. With experience on more than 700 deployments in 40 languages, Satmetrix has the knowledge to accelerate the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in San Mateo, Calif. with offices in London, New York, Paris and India. www.satmetrix.com

Net Promoter® is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

TeleTech Holdings, Inc.Investor ContactKaren Breen, 303-397-8592orMedia ContactJeanna Blatt, 303-397-8507