KeyBank Continues to Receive Industry Recognition for Exceptional Customer Service

Published on Thursday, 09 February 2012 09:10 Written by TradersHuddle Staff

CLEVELAND, Feb. 9, 2012 /PRNewswire/ -- KeyBank continues to receive industry recognition for exceptional client service by achieving a high ranking in overall customer satisfaction in the J.D. Power and Associates 2011 Small Business Bank Satisfaction Study.

KeyBank ranked fifth (in a tie) in overall customer satisfaction in the J.D. Power study and highly rated in all factors that influence customer satisfaction with small business banking. These factors are account manager, account activities, account information, fees, problem resolution, products offerings and facility.

The ranking is based on feedback from nearly 7,000 customers of the nation's largest financial institutions. KeyBank is one of 24 financial institutions ranked.

The J.D. Power ranking is one of a series of recent service recognitions for Key. Greenwich Associates last month issued its 2011 national banking survey, giving Key excellence awards for small business banking and middle market banking. Greenwich cited Key for overall satisfaction with personal banking, as well as customer service with treasury management, both in the category of Small Business Banking. Key was also recognized for excellence by Greenwich in the category of customer service with treasury management for Middle Market Banking.

In a third-quarter 2011 customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI), Key scored significantly higher than the largest U.S. banks and was one of only two banks that improved its overall satisfaction score two consecutive years.

"These recent industry rankings reflect KeyBank's ongoing commitment to providing exceptional customer service throughout the bank," said Key Community Bank President Bill Koehler. "In particular, the J.D. Power ranking reflects KeyBank's continuing support for small business, which is an essential force for economic growth.

"While we are encouraged by our customers' positive survey feedback, our true reward is continuing to provide the capital, advice and services that help businesses thrive," Koehler said.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About KeyCorp

KeyCorp  (NYSE: KEY) was organized more than 160 years ago and is headquartered in Cleveland, Ohio. One of the nation's largest bank-based financial services companies, Key has assets of approximately $89 billion.

Key provides deposit, lending, cash management and investment services to individuals and small businesses in 14 states under the name of KeyBank N.A. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

For more information, visit https://www.key.com/. KeyBank is Member FDIC.

SOURCE KeyCorp